Apr

28

Line Of Sight Management, Event And Response

April 28, 2008 |

Line of Sight Management is a term that describes how a Manager “sees” and reacts to Events that happen in daily Operations. Events refer to anything that occurs in daily operations, whether or not a response is required. Line of Sight refers to how a Manager takes in Information about that event and then initiates a Response. It’s the “Information” and the “Response” we will be addressing today.

How a Manager “sees” the event is very important in Line of Sight Management. You need to have several information flows that deliver news and information so you can form a Response that takes place in time, is relevant and has impact.

Let’s talk about how information is collected. Relying constantly on one source will bring you eventually to a precipice called “The Cliff of Believe It or Not.” If you have ever faced this dilemma you know what I am talking about. Suddenly the source you have always counted on is sounding doubtful and dubious. “The KiLLer D’s.”

And you have to initiate a course of action. This is not the time to start to develop a new Best Buddy relationship with Bob in accounting.

Some information flows you may want to develop if you have not already.

1. MBWA information. This is the information you gather when you practice Manage By Walking Around on a daily basis.
2. OM information. You get this information from talking with Other Managers.
3. CTY information. This is information that the Customer Told You.
4. IC information. This is information from Incidental Contact with other people not necessarily in your field.

5. YGI information. This is information from Your Gut Instinct. This information requires development by you for you.

Sharing is the name of this game. The more you Share, the more you get back. Using all of your information resources is the Managers responsibility to yourself and your staff. It’s the first step in Line of Sight Management.

The second is the Response. It’s the end result of you processing the information you have received and coming to a reasonable course of action that is in Response to the information and circumstances. It is not in spite of or in lieu of.

Responses are judged by several factors.

1. Is the Response Reasonable?
2. Is the Response the result of clear thinking on the facts and specifics?
3. Is the Response Timely?
4. Is the Response truly Executable?
5. Is the Response Effective?

The term” Line of Sight” really refers to the awareness of the Manager, their ability to gather information and formulate a reasonable Response to the situation. Good Managers know this. Great Managers develop this. Outstanding Managers Take Action and Implement this.

It’s that time again. You know, where you feel uncomfortable enough to want change and not enough to do something. Let me ask you this, if you are not ready for change now, when will you be? When it’s too late? If you have read this far, send me an email, let’s see how Specific, Targeted Training can help you and your staff. leonard@bizprotraining.com or call 760-529-5635.
Leading seminars in Leadership, Management and Customer Service since 2006.

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